Shipping policy

Shipping by Our Partner Wineries

Products offered on Degusto are sold and shipped directly by our partner wineries. The winery indicated on the respective product page is the seller of the goods and is responsible for preparing and shipping your order.

Degusto provides the technical platform for placing and processing orders but does not ship the products itself.

Order Confirmation and Processing

Once your order has been placed, the respective winery is automatically notified.

After the winery confirms the order, it is prepared for shipment. Delivery usually takes 2–3 business days from the date the order is confirmed.

If a product is unexpectedly unavailable or the winery is unable to accept the order, you will be informed accordingly.

Orders from Multiple Wineries

If your order contains products from more than one winery, each part of the order will be processed and shipped separately by the respective winery.

You may therefore receive multiple parcels at different times, even if all products were ordered together through Degusto.

Shipping Costs

Any applicable shipping costs are displayed before you complete your order at checkout.

When ordering products from different wineries, separate shipping costs may apply, as each winery ships its products independently.

Delivery Area

We currently deliver only within Luxembourg.

Available delivery options and shipping costs are displayed during checkout based on your delivery address.

Shipment Tracking

Where tracking is available for your shipment, you will receive the relevant tracking information once your order has been dispatched.

As each winery handles its own shipments, the carrier and shipping method may vary depending on the winery.

Delivery Address

Please carefully check your delivery address before completing your order. Your order will be shipped to the address provided during checkout.

If you notice an error in your delivery address after placing the order, please contact us as soon as possible. Whether the address can still be changed depends on whether the winery has already prepared or dispatched your order.

Damaged or Incomplete Deliveries

If your order arrives damaged, incomplete, or otherwise not as expected, please contact us through Degusto.

We will assist you with the communication and handling of the issue with the respective winery. As the winery is the seller of the goods, it is responsible for the proper fulfilment and delivery of the order.